8bitdo Privacy Policy — How We Protect Your Information
Your privacy is our priority. This policy transparently explains how 8bitdo collects, uses, stores, and protects the personal information of users in Malaysia.
This policy takes effect from the date of your account registration and may be updated from time to time.
Information Collected • Data Usage • Cookies & Tracking • Data Security • Third-Party Sharing • User Rights • Policy Changes • Contact Us
Information We Collect from You
When you register and use the 8bitdo platform, we collect several categories of information to keep our services running safely and smoothly. This information falls into the following main types:
Full name, date of birth, phone number, email address, and encrypted password. This information is required to create and verify your account and ensure only you can access it.
Device type, operating system, browser type, IP address, and session data. This information is used to detect suspicious activity and ensure an optimised experience on your device.
Transaction details in MYR (RM), payment methods used (Touch 'n Go, GrabPay, bank transfer), and deposit and withdrawal records. We do not store credit card numbers directly.
Betting records, games played, access times, and in-platform navigation history. This data helps us understand usage patterns and continuously improve the overall user experience.
How Your Information Is Used
8bitdo only uses collected information for legitimate purposes directly related to providing our services to you. The following are the primary purposes for which your data is used:
- Account management: To create, verify, and secure your account. This includes the KYC (Know Your Customer) process required before your first withdrawal.
- Transaction processing: To process MYR deposits and withdrawals accurately and securely through legitimate payment channels.
- Platform security: To detect and prevent fraud, multi-account usage, money laundering, or any activity that violates 8bitdo's Terms and Conditions.
- Customer support: To enable our team to assist you more effectively whenever you contact us with an enquiry or issue.
- Service improvement: To analyse aggregated usage patterns and improve the platform's interface, speed, and overall betting experience for Malaysian users.
- Legal compliance: To meet the reporting and compliance obligations set out under applicable Malaysian law.
We will not use your information for any third-party marketing purposes without your explicit consent.
Cookies, Sessions & Usage Tracking
The 8bitdo platform uses cookies and similar tracking technologies to deliver a smoother, more secure user experience. Cookies are small data files stored on your device when you visit our platform.
Types of Cookies We Use
- Session cookies: Required to maintain your login status during an active session. These cookies are automatically deleted when you close your browser.
- Preference cookies: Saves your preferred language and display settings so you don't have to reconfigure them each time you log in.
- Security cookies: Helps detect unauthorised access attempts and protects your account from suspicious activity.
- Analytics cookies: Anonymously collects usage data to help us understand how users interact with the 8bitdo platform.
You can manage cookie settings through your browser. However, disabling essential cookies may affect your login functionality and account security.
Data Storage, Security & Sharing
How We Protect Your Data
8bitdo uses industry-standard SSL encryption to protect all data transmitted between your device and our servers. Databases containing personal user information are stored in a secured environment with strict access controls, and only authorised personnel may access that information.
Passwords are stored in encrypted form using a secure hashing algorithm — we cannot view your password in its original form. Any unauthorised access attempts are logged and actively monitored.
Sharing with Third Parties
8bitdo does not sell, rent, or share users' personal information with third parties for marketing purposes. Your information may only be shared in the following circumstances:
- Approved payment providers (such as e-wallet operators or banks) to process transactions in MYR.
- Malaysian government authorities where required by law or a valid court order.
- Third-party technical service providers bound by strict confidentiality agreements, with access limited only to the data necessary to perform their duties.
All third parties working with 8bitdo are required to uphold data protection standards equivalent to or exceeding our own.
Your Rights as a User & Policy Changes
Right to Access, Correction, and Deletion
As an 8bitdo user, you have the following rights regarding your personal data:
You have the right to request a copy of the personal information we hold about you. Submit your request via our support email.
If any of your information is inaccurate or out of date, you have the right to request a correction. Log in to your account or contact our support team.
You may request the closure of your account and deletion of your data, subject to any legal record-keeping obligations that may apply.
Changes to This Privacy Policy
8bitdo reserves the right to update this Privacy Policy at any time to reflect changes in platform practices, legal requirements, or new services we offer. Any significant changes will be communicated via a notice on the platform or to your registered email address. Continued use of the 8bitdo platform following such changes constitutes your acceptance of the updated policy.
For any enquiries regarding this Privacy Policy, or to submit a request relating to your personal data, please contact us at: [email protected]. You may also refer to FAQ page us for more information. We aim to respond to all enquiries within three business days.